Build a complete 360 degree profile of guests and their interactions across parts of your property.
Build on that profile to offer your guests targeted service and meaningful e-marketing.
Capture and manage guest complaints to insure 'Raving Fans'.
powerful Communications !
Leverage the power of the 360° profile to provide rich, targeted communications.
Build highly targeted marketing lists with support for complex queries from across your property.
Send automated confirmations, pre and post stay emails with support for detailed guest itineraries.
Use our WYSIWYG HTML editor to keep your emails in line with your brand identity.
Capture post-stay comments and allow guests to manage their own preferences with a mobile portal accessible to your guest from any computer or phone.
SMS Text Messaging
all the same power to build targeted marketing lists and send transactional emails can be leveraged to send direct to guest sms text messages.
unified daily arrivals report
by unifying scheduling data from Hotel PMS, Golf Tee, Spa, & Restaurant with the guests preferences in your 360° profile your daily arrivals meetings will be quick and accurate, providing excellent customer care.
guest problem Resolution
when guests have a complaint manage the incident with immediate resort wide insights. Keep all your staff informed so the guests know they are valued.